Right of withdrawal and returns (exceptions for food)
In accordance with the Consumer Protection Act (CPA) and European legislation regarding the sale of food and perishable goods:
- No Right of Withdrawal for Perishable Goods: The standard 14-day "cooling-off" period (right of return "without reason") does not apply to goods that are liable to deteriorate or expire rapidly (such as confectionery, chocolates, and food products).
- No Right of Withdrawal for Sealed Goods: For health protection and hygiene reasons, returns cannot be accepted for food products that have been unsealed, opened, or partially consumed after delivery.
- Custom and Personalized Orders: Orders for products made to individual customer specifications (e.g., custom cakes, chocolates with personalized labels/inscriptions) cannot be canceled or returned once production has started.
- Defective or Wrong Goods: If you receive a product that is expired, spoiled at the moment of delivery, or if we sent the wrong item, you have the right to a replacement or a full refund. In such cases, you must notify us within 24 hours of receipt and provide photographic evidence of the defect or discrepancy.
